returns and refunds
CANCELLATIONS, RETURNS AND REFUNDS
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address below at your own cost (unless we delivered the item to you in error or the item is damaged or defective) within 14 days or your notice of cancellation.
Return Address: Mind Map Wines Limited – Consolidated Wines Ltd c/o Lok n Store, Wotton Rd, Ashford, Kent, TN25 6 LZ
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum less the original shipping cost (unless we delivered the item to you in error or the item is damaged or defective), will be refunded to you as soon as possible and in any event within 14 days of the receipt of the returned item after your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods: (a) the supply of goods that are made to the customer’s specification or are clearly personalized.
In addition you will lose your right to cancel if you:
- unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
- combine goods with other goods after delivery so that they become inseparable.
We do not ship wine outside of the UK.
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
Please allow for up to 7 working days for delivery following the dispatch of your order. A split shipment will only be carried out if deemed to be absolutely necessary and at the discretion of Mind Map Wines Limited. The buyer will be notified of this prior to shipment or the order.
If you have any questions about our Returns, Refunds or Shipping Policy, please contact us.